BPO and back office services for small and mid-size businesses
Customer support, data entry and back office work, run by a dedicated offshore team. Documented, measured and managed, so your team can focus on growth.
BPO sized for growing companies
Big BPO firms are built for enterprises with thousands of seats. Small and mid-size companies get pushed to the bottom of the queue.
Konnex runs BPO for companies that need 1 to 20 people on a process. We document the work, train the team and report on results you can check.
What we take on
Repeatable work with clear rules is the best place to start.
Customer support
Email, chat and phone support, with response time and quality tracked.
Data entry and processing
Orders, invoices, records and CRM updates, checked for accuracy.
Document processing
Forms, scanning workflows and document prep for commercial clients.
E-commerce operations
Order management, listings, returns and marketplace admin.
Back office and reporting
Reconciliations, weekly reports and admin you repeat every week.
Inbound call answering
Answering, routing and booking for small business phone lines.
Start with a pilot
We start small. We pick 1 process, write it down, agree on 2 or 3 measures such as accuracy and turnaround time, and run it for a set period. If it works, we scale it.
- Map. We document the process with your team.
- Pilot. A small team runs it with agreed measures.
- Review. We share results and fix gaps.
- Scale. Add volume or new processes.
Data handling
BPO work often touches customer data. Every team member signs an NDA, works through least-privilege accounts with multi-factor sign-in, and loses access the day they leave.
For regulated data, we confirm the rules with you before anyone starts. If a process cannot run offshore, we say so.
How it works
4 steps from first call to first day.
- 130 minutes
Brief
A 30-minute call. We confirm the role, hours, tools, budget and what good looks like in month 1.
- 2Vetted for you
Shortlist
We source, screen and test. You see a short list of vetted candidates with notes on each.
- 3You decide
Interview
You interview and choose. Nobody starts until you say yes.
- 4We manage
Start and scale
We handle the contract, payroll and HR. You direct the work and add seats when you are ready.
Common questions
Plain answers. Still unsure? Ask us directly.
What is BPO?
Business process outsourcing: a partner runs a defined process for you, such as support or data entry, with its own team.
Is BPO worth it for a small business?
It can be, if the work is repeatable and takes real hours each week. A pilot shows the answer before you commit.
How do you measure quality?
We agree measures up front, such as accuracy, turnaround and response time, then report on them.
Can you work in our tools?
Yes. Teams work in your help desk, CRM and shared drives, with access you control.
Do you offer 24-hour cover?
Not by default. We staff the hours you need and tell you plainly what cover is possible.
Have a process to hand off?
Tell us what it is and how many hours it takes. We will propose a pilot.